Please read these terms and conditions carefully, as any action you take on this website automatically implies your acceptance of these terms and conditions. Of course, you have the freedom of choice, if you do not agree with any of the terms/rules, you may not use any of the services and/or features offered on the website. Detailed information about the website, its administration and your rights and obligations can be found below.

Parties to the Terms and Conditions Agreement:

We – Website/Website Administration/Website Owner – Navi LLC (S/C 402176783), hereinafter referred to as “Unbox.Wine”, “Service Provider/Supplier”, “Website”, “Website Administration ", "Service Provider" and "Platform". Unbox.wine is the property of Navi LLC. 

You are the user, an individual or legal entity over the age of 18 who has access to this website through any technical means. Hereinafter referred to as "User", "Customer", "Service Recipient" and "Client".

The user can be a customer of the service, after he passes the authorization/registration on the web page. Only the registered user has the right to use the services of the web page, which means using the simplified way of purchasing the products posted on the web page. Registration on the web page can only be done by an individual who has reached the age of 18, therefore if you register on this web page you confirm that you are of legal age. 


  • These terms and conditions regulate the use of the services provided on the website and determine its legal scope. The use of this website automatically implies that the present contract/agreement has been concluded between Unbox.wine and the user, which has legal force. 
  • Any issue related to the relationship between the web page and its user is regulated by the laws of Georgia, regardless of the direct location of the user and/or from which location the order, payment, delivery and/or access to the web page was made. 
  • It should be noted that no matter what technical means the user accesses the web page, any action taken by him will be considered within the framework of these terms and conditions. 
  • Unbox.wine is an online platform where customers can buy alcoholic beverages. Therefore, the web page strictly defines the rule according to which registration on Unbox.wine can only be done by an individual who has reached the age of 18, which means that the user confirms that he is of legal age at the time of registration. 
  • The user is obliged to provide/submit accurate and correct information on the web page during registration/authorization. 
  • Unbox.wine has the exclusive authority to unilaterally change the prices/quantities of the products on its website, cancel and/or add any product/information, these terms and conditions and any other website affiliated matter without providing additional/prior information to the user. Of course, any terms and conditions will only be effective after they are published publicly and when any customer has the opportunity to familiarize themselves with them before placing an order. 

The products posted on the web page meet the requirements established by the legislation of Georgia, are certified and allowed for sale.

The customer registered on the web page orders the desired product(s) from the products posted by the supplier, in the desired quantity, and the supplier ensures the delivery of the product(s) ordered by the customer. The product will be delivered to the customer by Unbox.wine couriers.


All customers can register on Unbox.wine and create their own profile, through which they can order products and receive them with the desired delivery service. When creating an account, the user must provide correct information, including: username/surname, personal number/identification code, email address, phone number, bank card details and other personal data. You have the right not to register or use the Unbox.wine service, and therefore not to share your personal data with us. However, in order to use our services, it is important that you share personal data with us, because without them the services cannot be performed.

The user is obliged not to transfer the profile data created on the website to third parties and not to endanger the management of his account. In the event that you (the user) suffer any kind of damage by sharing profile data in any way, Unbox.wine will not be responsible for these and similar issues. You must ensure the confidentiality of your account and do not allow third parties to access it.

The above conditions also apply to the accounts of those business entities who use the platform and have registered their wine shop/company.

placing an order

To place an order, the user must be registered on the website. The user selects the desired product and places the order. The basis for order implementation and delivery is the customer's transfer of the corresponding value according to the order to the supplier's bank account.

The customer is obliged to specify the desired product(s), its quantity and the information required for receiving/handover of the product(s) accurately and flawlessly when placing the order. The customer must be able to receive calls on the phone number specified by the customer in the order, otherwise the delivery may be canceled.

Unbox.wine offers its customers the following options in case they mistakenly place an order: 

If the customer indicated the delivery location of the order by mistake, the customer is obliged to specify the address no later than 1 hour after placing the order. 

In the event that the customer made a mistake in placing the order (meaning the selection of the product(s) and their quantity), he is obliged, immediately, but no later than within 1 hour after placing the order, to inform the supplier about the mistake made and clarify his order. 

*The above conditions do not apply when using the fast delivery service in Tbilisi. 

Please note that notwithstanding the above, any type of error/negligence/negligence (and not only) committed by the customer shall be the responsibility of the customer. 

The customer has the right to cancel the order, only if no more than 1 hour has passed since the order was placed. The fee for the order canceled within the mentioned time will be returned to the customer within 3 (three) days after the cancellation of the order. 

*The customer does not have the right to use the rules specified above and cancel the order placed with the fast delivery service.

We take into account the rights of users, possible errors and accordingly establish a policy of a win-win solution for such issues.

 *Therefore, please note that in the event of an order canceled in violation of the rules herein, Unbox.wine is not obligated to reimburse the customer for the product(s) and its delivery service.

Terms of delivery

The order is delivered to the address specified by the customer, within the time frame required for delivery. The order is delivered throughout Georgia within the time frame below. Also, the transportation of the product may be carried out worldwide according to the relevant rules established for such case.

The customer can choose from the following variations of the order delivery service throughout Georgia:


Method of delivery



Fast delivery service – the time required for delivery from placing the order (taking into account the territorial distance), about which the customer will have information immediately after placing the order and can track the movement of the courier. This type of order will be delivered to the customer no later than 2 hours after placing the order.

10 (ten) GEL


Delivery service – the product(s) will be delivered to the customer no later than 24 hours (1 day) after placing the order.

7 (seven) GEL 


Standard delivery service – the product(s) will be delivered to the customer no later than 72 hours (3 days) after placing the order.

5 (five) GEL


Expedited delivery service – the order will be delivered within 3 days of placing the order by the customer. 

15 (fifteen) GEL


Standard delivery service – the order will be delivered within 5 days of placing the order by the customer.

10 (ten) GEL

*Order fulfillment and delivery terms for worldwide delivery of product(s) will be arranged directly with Unbox.wine at the contact details below. Any matter related to the worldwide purchase/delivery of the product(s) and other matters arising therefrom shall be governed by the laws of Georgia and the terms and conditions contained herein, which are relevant to the cases in question, regardless of the geographic location of the service order, the technical and/or by other means (telephone/e-mail and/or any method agreed between the parties and confirming their order placement) the order placement, its payment and/or delivery of the order took place. The use of the mentioned service by the customer automatically implies,

The customer is obliged to indicate in the order such a contact number/data that he can access without restriction, at least until the order is delivered. Also, he is obliged to specify in the order the address where he is actually present until he receives and takes over the order. In exceptional cases, the customer has the obligation to inform the supplier in a timely and reasonable time about any changes, so as not to prevent him from properly/honestly implementing the order delivery service. If the order's delivery address is changed at a time when the courier has already gone to the recipient's address, which was known to him before the change, the customer is obliged to pay the courier service fee to Unbox.wine. 

If the customer has incorrectly/incompletely indicated the address and/or any of the delivery conditions, the supplier is not responsible for the failure to deliver such a package. In such event, the product(s) will be returned to the point of issue. 

If the customer wants to receive the product(s) again, because the delivery address, contact information and/or delivery address, contact information, and/or the customer was not there at the courier's arrival, despite the courier's warning to the customer, he/she shall pay only the delivery fee. the established fee. The customer can also contact the supplier through the contact information provided on the website and collect the product(s) themselves from their point of issue, if available. The supplier will not take any action until the customer himself contacts and specifies the delivery address, data and/or manually chooses the method of receiving the product. In such cases, when the non-delivery is not due to the fault of the supplier, the price of the product is not returned, And the customer can take out/receive the product at his will and through the proposed methods, according to the rules and conditions established here. If the customer does not pick up/receive the purchased product within 1 (one) month after the order, the product is considered the property of the supplier after the expiration of the mentioned period. 

The information on the Unbox.wine web page is constantly updated to create maximum convenience for the user. However, if, in exceptional cases, due to a technical fault and/or other circumstances, it is impossible to deliver the products specified in the order despite the order confirmation, Unbox.wine will contact you within 2 hours of the order confirmation and will try to offer you the best alternative and/or refund the order fee (to the extent that the product cannot be delivered). 

Terms of settlement

During registration, the user fills in the required fields, which involves linking his bank account, so that the user can place the order and make the necessary purchase for it.

The registered/authorized user selects the desired product from his account and follows the necessary instructions for purchase according to the rules of the website. To place the order, chooses the desired bank service for payment of the order fee, and enters the card data, through which the relevant transaction will be carried out on the Unbox.wine account. Accordingly, Unbox.wine uses the services of a third party, i.e. a payment provider, to process your payment. From the moment the amount is reflected on the Unbox.wine account, Unbox.wine will start preparing the products to be delivered to the addressee!

In the cases specified in these terms and conditions, when the supplier must return the order amount to the customer, such a statement from the supplier will be made only on the bank data from which the payment of the service fee was made and/or indicated on the registered profile at the time of placing the order.

Rights and obligations of the parties

Unbox.wine/supplier ready:

  • deliver to the customer/customer the products specified in the order, by the delivery method chosen by the customer and within the time limit, to the address specified in the order;
  • to provide the customer with products of the agreed quality;
  • provide information to the customer about the status of his order;
  • to ensure proper user access to the web page, except for unforeseen/uncontrollable exceptional cases;
  • to reimburse the customer for the order not delivered due to his fault;

The user is ready:

  • control and protect your account from third parties and its illegal use;
  • to provide the website with only true and correct information about his/her person and not to allow falsification of data;
  • have permanent access to the contact information you provide when creating your profile; Otherwise, Unbox.wine shall not be liable for non-acceptance of any information shared with it through such contact link, and the Customer shall be deemed to have been provided and informed of any such information sent/provided;
  • Not to misuse any information posted on the web page and/or for commercial purposes.
  • Not to access any kind of system/device, the purpose of which is to obtain confidential information protected on the web page. 
  • take the responsibility himself if he prevented the supplier from providing the service properly;

Responsibility of the parties

Unbox.wine and its team will constantly try to ensure the smooth operation of the website and create the best practices for using the online store. It should be noted that Unbox.wine is not responsible for any direct/indirect damage caused to a person by negligence/negligent action. The website and its team are not responsible for any kind of damage caused by the use of the website, which is not causally related to the direct action of the supplier, whether it is technical interruption, cancellation/suspension of certain transactions, cyber security limitation, computer virus, third party influence, uncontrollable force intervention/ impact and/or other type of system failure. 

The user is responsible for the transactions and any kind of damages arising from the management of his/her account/profile. The user is obliged not to make his account/profile accessible to third parties, because in this case he bears full responsibility for such damage. 

Unbox.wine cannot be held responsible for events beyond its control, whether technically, morally, materially, factually or legally. Unbox.wine is only liable for intentional damage and gross negligence arising from and directly causally related to its actions. Damages may be imposed on the supplier to the extent that it should have performed the service to a particular customer and failed/failed to perform the service, depending on the specific order (if any).

Registration on the Unbox.wine web page can be done only by persons of legal age defined by Georgian legislation. It is not allowed to purchase products without registration/authorization, which guarantees that the legal compliance of buyers with the ordered products is controlled. A natural person, by registration/authentication, confirms that he is an adult according to the legislation of Georgia. In cases where the website is beyond the control and the order is actually made by a minor, about whom the website does not have information, because the order is actually made in compliance with all the rules, the responsibility will be borne by the owner of the account/profile from whose profile the order was placed. Unbox.wine is not responsible for such and other uncontrollable cases. 

Unbox.wine is not responsible for non-delivery of products within the delivery time due to force majeure circumstances and/or delay in the implementation of services due to third parties and/or any force/impact. Force majeure is considered to be all the relevant circumstances stipulated by the legislation of Georgia, a situation that is caused by an irresistible force and cannot be avoided (any natural event, strikes, wars, administrative acts, circumstances impeding the provision of services directly due to the pandemic situation, etc.). 

Unbox.wine is not responsible for any direct/indirect damage caused by the use/non-use of any information posted on the web page, when such use/non-use does not serve the main purpose of the web page's operation and existence of information.

No returns of purchased products are permitted, except in exceptional cases expressly and precisely described in these terms and conditions.