Customer Service Team has answered our customers’ Frequently Asked Questions. If you can’t find the answer you need in the list below, please feel free to contact us for help.

What is Unboxwine?
Unboxwine is an online wine store with a unique concept, from which you can subscribe to a wine set specially tailored for you.
Why should you subscribe to wine from Unboxwine?
We aim to help you choose wine according to your taste and offer you a new experience.
Can I order from any country?

It is possible to order wine from anywhere in the world, and the delivery is provided by ___ .

We remind you that in any country, legal acts regulate or limit the introduction of alcohol for personal consumption into the country's territory. Therefore, please familiarize yourself with the regulations to avoid customs procedures.

And you will receive the message within __ working days, and the amount is calculated for all countries individually.

What is the delivery fee and how long does it take to deliver the products to the address?

Supply of products up to GEL - Lari.
_ Delivery of products worth more than GEL free.

All over Georgia, orders received before 17:00 are delivered the same day, and orders received after 17:00 are delivered the next day, by the end of the day.

What if the product turns out to be damaged or broken?

If you get a product that does not correspond to your order or appears to be broken or damaged, you may demand replacement of the product by another one within the same fees. For this you need to submit a sample of the damaged product. But in other countries and regions shipment does not include any kind of insurance.

Do I have a guarantee that I will like the purchased product?

We know that innovation carries certain risks, and our team tries to minimize these risks by studying your tastes, experiences, and feedback as much as possible. If you are not completely satisfied for any reason, we will try to make it right.

How to pay?

Payment is made by VISA/MasterCard card. Carefully enter your card information in the appropriate fields.

How safe is online shopping?
Online purchase on our site is supported by __bank, and all operations are completed on secure servers. Therefore, we do not have access to the bank account you used during the transaction. We also do not disclose the information you enter on the site during registration and placing an order. Information about you may be provided to third parties only in cases provided by law.
Do you have another question?

Be sure to write to us by e-mail info@unbox.wine and you will receive a comprehensive answer in the shortest possible time.